In this guide
An inspection records the car actually handed over and provides a basis for comparison at return. Use a method even when you are in a hurry: a quick, poorly lit video may not reveal existing damage.
Walk around before moving the car
Start with general views identifying the vehicle. Photograph each side, bumpers, wheels, windscreen and mirrors. For a mark, take both a contextual picture and a close-up; an isolated detail can be difficult to locate later.
Have existing defects recorded on the collection document. Photos support the signed inspection; they do not replace reporting a concern to the representative.
Check the cabin and agreed equipment
Inspect the seats, boot and supplied accessories. Test controls you need before driving: lights, wipers, mirror adjustment and demisting. If a warning light stays on or equipment seems faulty, ask for an explanation before leaving.
A requested child seat or accessory should match what was confirmed. Do not accept unsuitable equipment simply to save time.
Record the dashboard
While stationary, take a clear photograph of the fuel gauge and odometer. Ask what fuel level is expected at return and how a difference would be recorded. Keep the final fuel receipt if useful for documenting the handover.
Compare the same parts at return
| Item | At collection | At return |
|---|---|---|
| Bodywork and wheels | Record existing marks | Compare the same areas |
| Fuel | Note the starting level | Check the agreed return level |
| Accessories | Make an inventory | Confirm everything is returned |
| Record | Keep the signed inspection | Request handover evidence |
The rental rate does not establish repair charges. If there is a disagreement, request a description of the damage, comparison evidence and an explanation of the amount claimed.
When a difference is reported
Raise it at handover and keep a copy of the observations. See the deposit return guide for possible deductions. An insured incident follows a different process, covered in the insurance and excess guide.
For your next collection, explore our Tangier car rental service.
Frequently asked questions
What if collection takes place after dark?
Find a safe, well-lit place with the representative. Record areas that cannot be checked rather than signing an inspection you cannot verify.
Does a video replace the signed inspection?
No. It is useful supporting evidence, but observations should also appear on the handover document.
Can I just leave the keys at return?
Only through an expressly accepted procedure. Ask how the handover, time and vehicle condition will be recorded.
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